“I’m very interested in customer service. I used to do a role over the phones, but I’ve learned that I much prefer face-to-face interactions,” Andrés says.
He’s currently four weeks into the accredited course – which is a mixture of both practical and theory equipping participants with a range of skills as well as certificates in preparing and serving espresso coffee, food handling and responsible service of alcohol (RSA). “The practical has been really fun. We’ve been learning how to make coffees but also working at the Ignite Café.”