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How to give feedback or make a complaint

We value your feedback and all information we receive is taken seriously.

If you would like to give us feedback or make a complaint you can:

  • Download our Feedback and Complaints brochure for more information
  • Fill out our hardcopy Feedback and Complaint Form – give it to a worker or manager, or return it by mail, fax or email
  • Submit your feedback online using the form below
  • Telephone the Manager of our Learning & Practice Development Unit on (03) 9421 7600 to discuss your feedback, and/or to discuss our feedback and complaints process

You can make a complaint without giving us your name and details, but this might limit the actions we can take to resolve the problem.

What happens next?

  • If you provide your contact details, we will contact you within two working days to discuss how we will respond to your feedback or complaint.
  • If you provide your feedback anonymously, we will be unable to contact you but we will carefully consider what you have said.
  • If you make a complaint, we will investigate the complaint, decide the action to be taken and notify you of the outcome.


Feedback and complaint form