How to give feedback or make a complaint

We value your feedback and all information we receive is taken seriously. If you would like to give us feedback or make a complaint you can:

  • Download our Feedback and Complaints brochure for more information
  • Fill out our hardcopy Feedback and Complaint Form – give it to a worker or manager, or return it by mail, fax or email
  • Submit your feedback online using the form below
  • Telephone the Complaints Officer on (03) 9421 7600 to discuss your feedback, and/or to discuss our feedback and complaints process.
What happens next?
  • If you provide your contact details, we will contact you within two working days to discuss how we will respond to your feedback or complaint.
  • If you provide your feedback anonymously, we will be unable to contact you but we will carefully consider what you have said.
  • If you make a complaint, we will investigate the complaint, decide the action to be taken and notify you of the outcome.

Feedback and complaints

You can make a complaint without giving us your name and details, but this might limit the actions we can take to resolve the problem.

Feedback and complaint form

Would you like us to contact you about your feedback/complaint?
Is someone helping you to complete this form? (e.g. friend/ family member/ support worker/ advocate/ interpreter/ an Elder)
If someone has helped you fill out this form, have they read back to you what they have written?

Protected by reCAPTCHA. Privacy - Terms