fbpx Jesuit Social Services - Settlement Program

What is our Settlement Program?

Our Settlement Program helps to improve social interaction, build capacity and foster a sense of belonging for newly arrived men, women, children and families.A Syrian refugee and her newborn baby, source: https://www.flickr.com/photos/dfid/9613483141

Our staff work with eligible individuals, families and groups from a refugee or culturally diverse background, in the areas of casework support, referrals and community development.

We work with people who have arrived, or who have been granted a permanent visa in Australia, within the last five years.

We focus our work in Melbourne’s western suburbs, where many new and emerging communities settle.

Activities in our Settlement Program include casework and community development.


Through individual casework, we develop people’s ability and confidence to access support services.

We facilitate people’s independence, enhance their living skills and promote meaningful community engagement.

We also refer people to local networks and services, such as those providing housing support and cultural linkages.

Community development

Our community development programs increase people’s knowledge and understanding of topics essential to settling into life in Australia.

Topics we cover include health advice, parenting support, the impact of the journey to Australia, education and English language support, and advocacy.

We run facilitated groups, workshops and information sessions based on participant-identified need, including specific groups for women, elderly people and youth.

We run a regular Homework Club, where volunteers offer education support to primary and secondary school students.

Download our brochures in community languages

Settlement Program brochure (Arabic)
Settlement Program brochure (Oromo)
Settlement Program brochure (Somalian)
Settlement Program brochure (Tibetan)
Settlement Program brochure (Tigrinya)
Settlement Program brochure (Vietnamese)

How does the Settlement Program work?

1. We enhance social interaction for newly arrived migrants

JSS Community College asylum seekers at the Visy Care Hub Sunshine.We understand the need for newly arrived community members to make links with the broader community, and for members of the broader community to be more welcoming to new arrivals.

Our Settlement Program connects newly arrived migrants with broader community services such as sports clubs, schools, hospitals and community service organisations.

2. We build people’s capacity by recognising their skills and strengths

Our Settlement Program uses a strengths-based approach to build the confidence and capacity of people who are newly arrived to Australia.

We acknowledge and build on individual- and community-level skills and knowledge, and empower individuals and groups to make positive change within their communities.

3. We foster a sense of belonging through participation

JSS Community College asylum seekers at the Visy Care Hub Sunshine.

Our Settlement Program aims to make people feel at home in Australia. We provide information on local life and culture, offer English language support and help people connect with local services.

By participating in their local community, people with migrant backgrounds can develop a sense of belonging.

How can I refer people to the Settlement Program?

Please contact Settlement Program staff at our Sunshine offices in Melbourne’s west:


16 Withers Street, Sunshine VIC 3020
Tel: (03) 8595 2438
Monday –Thursday 9.00am – 5.00pm

St Albans

St Albans East Primary School, Corner Lester Avenue & Station Avenue, St Albans East VIC 3021
Tel: (03) 9310 7536
Wed – Friday 9:30-5:30

Homework Club

120 Racecourse Road, Flemington VIC 3031
Tel: (03) 9376 2033
Wed-Thurs 5:00-7:00pm